Captain Sam’s Pizza
At Captain Sam’s Pizza, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you access our website, place an order, interact with our services, or communicate with us.
By using our website, services, online ordering platform, or any related digital service, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
1. Introduction
The terms “We,” “Us,” “Our,” and “Company” refer to Captain Sam’s Pizza. The terms “You,” “Your,” and “User” refer to any person accessing our website, placing an order, or using our services.
This Privacy Policy is published in accordance with applicable laws of India, including the Information Technology Act, 2000 and related rules concerning the collection, use, storage, and protection of personal information.
The terms “We,” “Us,” “Our,” and “Company” refer to Captain Sam’s Pizza. The terms “You,” “Your,” and “User” refer to any person accessing our website, placing an order, or using our services.
This Privacy Policy is published in accordance with applicable laws of India, including the Information Technology Act, 2000 and related rules concerning the collection, use, storage, and protection of personal information.
2. Information We Collect
- Full name
- Mobile number
- Email address
- Delivery address
- Billing details
- Order history
- Payment-related information
- Location details, where permitted by you
- Feedback, reviews, complaints, or support requests
- Device information, browser type, IP address, and website usage data
3. Use of Information
- To process and deliver your orders
- To confirm your identity and contact details
- To provide customer support
- To improve our website, menu, services, and customer experience
- To send order updates, promotional offers, discounts, and service-related communication
- To manage payments, refunds, cancellations, and complaints
- To detect and prevent fraud, misuse, or unauthorized activities
- To comply with legal and regulatory requirements
4. Payment Information
Captain Sam’s Pizza may use secure third-party payment gateways for online payments. We do not store your complete debit card, credit card, UPI, net banking, or wallet details on our servers.
Payment information is processed by authorized payment service providers as per their own security and privacy policies. Users are advised to review the privacy policies of such third-party payment platforms before making payments.
5. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve user experience, remember preferences, analyze website traffic, and personalize content or offers.
Cookies help us understand how users interact with our website. You may choose to disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.
6. Sharing of Information
Captain Sam’s Pizza does not sell, rent, or trade your personal information to third parties for unrelated marketing purposes.
However, we may share your information in limited circumstances, including:
- With delivery partners for order fulfillment
- With payment gateways for payment processing
- With technology partners who help operate our website or ordering system
- With customer support teams for resolving complaints or queries
- With legal authorities, if required by law, court order, or government request
- With internal teams, franchise partners, or business associates for service improvement and operational purposes
All such sharing is done only to the extent necessary for providing services or complying with legal obligations.
7. Third-Party Links
Our website may contain links to third-party websites, delivery platforms, payment gateways, social media pages, or partner services.
Captain Sam’s Pizza is not responsible for the privacy practices, content, security, or policies of such third-party websites. Users are encouraged to read the privacy policies of external platforms before sharing any personal information.
8. Data Security
We take reasonable security measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
These measures may include secure servers, restricted access, encryption practices, internal data handling procedures, and technical safeguards. However, no method of transmission over the internet or electronic storage is completely secure.
Therefore, while we strive to protect your information, we cannot guarantee absolute security.
9. Data Retention
We may retain your personal information for as long as necessary to provide services, maintain records, resolve disputes, process refunds, comply with legal obligations, and improve our business operations.
Once your information is no longer required, we may delete, anonymize, or securely store it as per applicable legal and operational requirements.
10. Promotional Communication
By sharing your contact details with Captain Sam’s Pizza, you may receive updates regarding orders, offers, discounts, new launches, festive promotions, and other brand-related communication.
You may opt out of promotional communication at any time by following the unsubscribe instructions or contacting us directly. However, transactional messages related to your orders, payments, or service requests may still be sent.
11. Children’s Privacy
Our services are intended for general users and are not specifically directed toward children below the age permitted under applicable law.
If we become aware that personal information of a minor has been collected without proper consent, we may take reasonable steps to delete such information from our records.
12. User Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information stored with us.
For such requests, you may contact us using the details provided below. We may verify your identity before processing any such request.
13. Changes to This Privacy Policy
14. Grievance Redressal
If you have any complaints, concerns, or questions regarding this Privacy Policy or the use of your personal information, you may contact us at:
Brand Name : Captain Sam’s Pizza
Website: https://captainsamspizza.in/
Email :info@captainsamspizza.in
Contact Number : +91-9023-525-525
Address : SCO 11, Madhya Marg, Sector 26, Chandigarh – 160019
We will make reasonable efforts to address your concerns in accordance with applicable laws.
8. Contact Us
For any privacy-related query, support request, or complaint, please contact:
Captain Sam’s Pizza
Website: https://captainsamspizza.in/
Email: info@captainsamspizza.in
Contact Number: +91-9023-525-525